This Privacy Policy explains how we use the personal information we collect about you by describing the terms and purposes under which it will be processed.
VOID SOFTWARE, S.A. respects your preferences regarding the gathering and use of your Personal Data.
"Personal Data" refers to information related to an identified or identifiable natural person ("Data Subject"); an identifiable natural person can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers, or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
This Policy lets you know how VOID SOFTWARE, S.A. collects and uses your Personal Data and how you can control its use.
The Communication Channels may provide links to other platforms not belonging to VOID SOFTWARE, S.A., managed by third parties. We, therefore, encourage you to check the general conditions of use and privacy policies of those websites, services, social networks, or applications before providing your Personal Data since this privacy policy only applies to our organization.
VOID SOFTWARE, S.A. is not responsible for those websites, services, social networks, or applications managed by third parties to which links from our communication channels may refer.
We collect information about you when you contact us via email, website, or phone. We also collect information from you when you voluntarily fill out questionnaires, register for webinars or trainings, use chat tools, participate in events, provide feedback, and subscribe to newsletters or feeds. The personal data collected are only those necessary for the purpose you contacted us. In this context, we process data such as your name, address, telephone number, e-mail address, the company and sector of activity in which you work, the subject, the Tax Identification Number (in the case of a commercial transaction), and the identification document (in the case of exercising a right). By providing your data, you authorize its collection, use, and disclosure according to the rules.
We ask you not to submit or share any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric details, health care information, or any details related to your sex life or sexual orientation.
By providing this information, you are giving your informed and unambiguous consent to the automated processing of data concerning you.
Some of the data requested are mandatory and being identified, and the lack or inaccuracy of the answers may compromise the service provided.
The data we collect is used to process your requests, manage your account and, if you agree, email you information about other products and services that may interest you.
Although the information provided is generally treated as confidential, the data collected will be used by the personal data protection regulation throughout the process; it may, however, be necessary to transfer Personal Data privately to other entities, in particular to the Court, and when processing your request, we may send your data to organizations that collaborate with VOID SOFTWARE, S.A.
You have the right to complain to a European Union Supervisory Authority regarding protecting your Personal Data. VOID SOFTWARE, S.A. shall provide its collaboration to the Supervisory Authority by providing it with all the information it may request to exercise its powers.
Depending on your contact tool, the Commercial and Marketing, Development, Maintenance, Training, and Invoicing departments are the recipients or categories of your Personal Data recipients. We will share your Data with your consent or as necessary to complete any transaction or provide any service you have requested.
VOID SOFTWARE, S.A., as part of its activity, may use third parties to provide certain services.
Sometimes, the rendering of these services implies access, by these entities, to the personal data of the Clients/Users. When this happens, VOID SOFTWARE, S.A. takes the appropriate measures to ensure that the entities that have access to the data offer the necessary guarantees, which are duly safeguarded contractually between VOID SOFTWARE, S.A. and the third entity(ies).
Thus, any entity subcontracted by VOID SOFTWARE, S.A. will treat the personal data of their Clients/Users in the name and on behalf of VOID SOFTWARE, S.A. and adopt the necessary technical and organizational measures to protect the personal data against destruction, either accidental or illicit, accidental loss, alteration, diffusion or non-authorized access and against any other form of unfair treatment.
| Legal Basis | Purposes |
|---|---|
| Execution of the Contract to which the data subject is a party; or performing pre-contractual diligence at the data subject's request | Service delivery management Contact and complaint management Client management |
| Fulfillment of legal obligations to which VOID SOFTWARE, S.A. is subject | Compliance with legal and tax obligations Product and service management Accounting and Financial Reporting Account management Production of management information Provision of mandatory information and responding to requests from public authorities |
| Satisfaction of VOID SOFTWARE, S.A.'s legitimate interests. | Contact and complaint management Client management Production of management information Product and service management Marketing Lead management Client satisfaction assessment Management of litigation processes |
| Consent | Marketing |
We want to send you information about products and services that may be or become of your interest. If you have given your consent previously, you can always choose to unsubscribe.
You have the right at any time not to allow us to contact you for marketing campaigns.
Unsubscribing from any subscription can be done through the Data Protection Officer (DPO) postal address: dpo@voidsoftware.com.
We want to be sure that the information we retain about you is accurate and reliable.
We rely on you to provide us with accurate and complete information and to update the data about any changes in the information provided.
VOID SOFTWARE, S.A. treats and keeps your data according to the purposes for which they are treated. VOID SOFTWARE, S.A. may keep other personal data for periods superior to the duration of the contractual relationship, either based on their consent, or ensure rights or duties related to the contract, or because it has legitimate interests that justify it, but always for the period strictly necessary to the realization of the individual purposes and following the guidelines and decisions of the CNPD (National Commission for Data Protection).
The User has the right to withdraw, at any time, consent to the processing of their data without compromising the lawfulness of the processing carried out based on the consent previously given. You may also request access to your Personal Data, its rectification or deletion, and the limitation of processing as far as the User is concerned. You may also object to the processing, exercise your right to data portability and request a copy of your information.
Notwithstanding any legal or regulatory provisions to the contrary, Personal Data shall only be kept for the minimum period necessary for the purposes for which they were collected or subsequently processed, after which they shall be eliminated, processed for statistical purposes, or anonymized and it shall not be possible to identify the Data Controller.
Consent is required for further processing of Personal Data for a purpose other than that for which the data was collected. Before such processing, the Controller shall provide the Data Subject with information about this purpose and any additional relevant information.
Cookies are small text files stored on your computer that are used to collect information about your device and information about your user experience. This information can be used to record the number of visits made and compile statistical information about a website's activity.
Types of Cookies depending on the entity that manages them:
Types of cookies depending on the purpose of use:
VOID SOFTWARE, S.A. does not use any cookies on its website.
VOID SOFTWARE, S.A. applies adequate technical and organizational measures to ensure appropriate security to the risk during the processing, storage, and transmission of Personal Data.
The Responsible for the website management is VOID SOFTWARE, S.A., and it may be contacted through the postal address Av. Combatentes da Grande Guerra, Centro Comercial D. Dinis, Piso 9, 2400-122 Leiria, for the attention of the Data Protection Officer and alternatively by email at dpo@voidsoftware.com.
The last update is from March 11th, 2024.